Terms & Conditions

1 Introduction

Welcome to HealthFlight ("HealthFlight," "we," "our," or "us"). By accessing or using our website and services, you agree to be bound by these Terms & Conditions.

HealthFlight provides medical travel coordination, travel support, concierge services, accommodation arrangements, transportation coordination, wellness programs, visa assistance, and related services for international travelers and patients seeking services in Thailand and other destinations.

By continuing to use our website or services, you agree to these Terms & Conditions. If you do not agree, please discontinue use immediately.

2 Our Role

HealthFlight acts solely as an independent facilitator and coordinator between clients and third-party service providers, including but not limited to:

• Hospitals and medical centers
• Physicians and healthcare professionals
• Hotels and serviced apartments
• Transportation providers
• Insurance companies
• Visa and immigration service providers
• Tour operators and activity providers
• Other travel-related service providers

HealthFlight does not own, operate, manage, or control these third-party providers and is not responsible for their acts, omissions, services, medical decisions, availability, pricing, or performance.

All services provided by third parties are subject to their own terms, conditions, and policies.

3 Medical Disclaimer

HealthFlight is not a hospital, clinic, healthcare provider, or medical institution.

The information provided on our website, marketing materials, or through our representatives is for general informational purposes only and should not be considered medical advice, diagnosis, or treatment.

Any medical opinions, diagnoses, treatment recommendations, procedures, outcomes, and healthcare decisions are solely the responsibility of the treating physician and healthcare provider.

HealthFlight does not guarantee:

• Medical outcomes
• Treatment success
• Recovery timelines
• Accuracy of medical opinions
• Availability of specific physicians
• Suitability of any treatment

Clients are solely responsible for making informed healthcare decisions based on consultations with qualified medical professionals.

4 Service Availability

All services are subject to availability and confirmation by the relevant service providers.

HealthFlight cannot guarantee:

• Appointment availability
• Hospital admission dates
• Physician schedules
• Hotel room availability
• Transportation availability
• Visa approvals
• Travel schedules

Appointments, travel arrangements, and other services may be changed, delayed, postponed, or cancelled by the respective provider without prior notice.

HealthFlight will make reasonable efforts to assist clients in arranging alternative solutions where possible.

5 Client Responsibilities

Clients agree to:

• Provide accurate and complete information.
• Provide truthful medical history and documentation.
• Maintain valid travel documents and passports.
• Obtain necessary visas and permits where required.
• Follow medical advice provided by healthcare professionals.
• Maintain adequate travel and medical insurance when appropriate.
• Comply with applicable laws and regulations.

HealthFlight shall not be liable for issues arising from inaccurate, incomplete, or misleading information provided by the client.

6 Pricing, Payments, and Deposits

Service fees, deposits, and payment terms will be communicated before confirmation of services.

Clients agree to pay all applicable fees associated with:

• Medical coordination services
• Accommodation arrangements
• Transportation services
• Concierge services
• Visa assistance services
• Tour and activity bookings
• Other requested services

Additional charges incurred by third-party providers remain the client's responsibility.

Prices may change due to exchange rate fluctuations, government fees, supplier price adjustments, taxes, or unforeseen circumstances.

7 Cancellations and Refunds

Cancellation and refund policies vary depending on the service provider involved.

Refund eligibility is subject to:

• Hospital policies
• Hotel cancellation policies
• Transportation provider policies
• Tour operator policies
• Other supplier terms and conditions

HealthFlight's coordination fees may be non-refundable once services have commenced or administrative work has been performed.

Refund processing times depend on the relevant service provider and payment method used.

8 Travel and Visa Disclaimer

HealthFlight may assist with travel documentation and visa-related services; however:

• Visa approval remains solely at the discretion of the relevant government authority.
• HealthFlight does not guarantee visa issuance or extension approval.
• Clients remain responsible for complying with immigration laws and requirements.

HealthFlight is not liable for losses resulting from visa denials, travel restrictions, border control decisions, or government actions.

9 Limitation of Liability

To the maximum extent permitted by law, HealthFlight shall not be liable for:

• Medical complications or outcomes
• Injury, illness, disability, or death
• Delays, cancellations, or interruptions
• Acts or omissions of third-party providers
• Travel disruptions
• Visa denials
• Loss of income, profits, or business opportunities
• Indirect, incidental, consequential, or special damages

HealthFlight's total liability arising from any claim shall not exceed the amount of service fees paid directly to HealthFlight for the specific service giving rise to the claim.

10 Force Majeure

HealthFlight shall not be liable for failure or delay in performing services due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters
• Epidemics or pandemics
• Government restrictions
• Political unrest
• War or terrorism
• Transportation disruptions
• Internet or communication failures

11 Intellectual Property

All content on this website, including text, images, graphics, logos, designs, trademarks, and other materials, is the property of HealthFlight or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

12 Privacy

Your use of our services is also governed by our Privacy Policy.

By using our services, you consent to the collection, use, storage, and processing of your information in accordance with our Privacy Policy.

13 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Thailand.

Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of Thailand.

14 Changes to These Terms

HealthFlight reserves the right to modify or update these Terms & Conditions at any time without prior notice.

Updated versions will be posted on this website, and continued use of our services constitutes acceptance of the revised Terms & Conditions.

15 Contact Us

For questions about these Terms, please contact: