Privacy Policy

1 Information We Collect

Our website contains inquiry, quotation, booking, and contact forms through which you may provide personal information, including your name, telephone number, email address, medical travel requirements, and service preferences. This information enables us to respond to your inquiries, coordinate healthcare-related services, provide quotations, arrange appointments, and deliver support before, during, and after your visit.

HealthFlight collects and uses personal information only for legitimate business purposes related to the services you request, including medical tourism facilitation, healthcare coordination, accommodation arrangements, transportation services, visa assistance, wellness programs, concierge services, and customer support.

In addition to information submitted through our website, our representatives may request additional details necessary to arrange healthcare services, communicate with healthcare providers, facilitate travel logistics, and support your medical or wellness journey in Thailand.

• Full name
• Email address
• Telephone number
• Country of residence
• Nationality
• Date of birth or age
• Gender
• Residential address
• Emergency contact information
• Passport number
• Copies, scans, or photographs of passport pages
• Visa information and supporting documents
• Travel dates and itinerary details
• Flight information
• Accommodation preferences
• Transportation requirements
• Medical history relevant to the requested services
• Medical reports, test results, diagnostic images, prescriptions, and other healthcare-related documents
• Information regarding current medical conditions, treatments, allergies, dietary restrictions, or special assistance requirements
• Health insurance information (where applicable)
• Payment details, billing information, and banking details required to process payments or refunds
• Preferences related to healthcare providers, accommodation, transportation, or wellness services
• Information regarding accompanying family members, caregivers, companions, or representatives, including names, ages, passport details, and relevant travel or healthcare requirements

We collect only the information reasonably necessary to provide the services you request and to facilitate communication with healthcare providers, hotels, transportation providers, government authorities, insurance companies, and other service partners involved in delivering your requested services.

2 How We Use Your Information

The information we collect is used to communicate with our clients, healthcare providers, service partners, and other relevant parties, and to coordinate and deliver the services requested by our clients. We use your information for purposes including, but not limited to:

• Responding to inquiries, requests for quotations, and service applications.
• Coordinating medical appointments, consultations, treatments, health screenings, wellness programs, and related healthcare services.
• Facilitating communication between clients and healthcare providers, hospitals, clinics, laboratories, insurance companies, and other authorized service providers.
• Reviewing and processing medical reports, health records, and supporting documentation necessary for healthcare coordination.
• Arranging accommodation, transportation, airport transfers, caregiver services, concierge services, and other travel-related support.
• Assisting with visa-related services, medical travel documentation, and administrative requirements.
• Facilitating payments, billing, refunds, and other financial transactions related to the services provided.
• Providing customer support before, during, and after a client’s visit or treatment journey.
• Sending service updates, appointment confirmations, travel itineraries, important notifications, and other operational communications.
• Improving our website, services, customer experience, and internal business operations.
• Complying with applicable legal, regulatory, contractual, and healthcare-related obligations.
• Protecting the safety, security, rights, and legitimate interests of our clients, employees, partners, and business operations.

Where permitted by applicable law and with your consent where required, we may also send newsletters, service announcements, promotional materials, health and wellness information, or updates regarding our services. You may opt out of receiving marketing communications at any time.

3 Medical Information

We may collect and process medical information, including medical reports, diagnostic results, treatment records, health histories, prescriptions, allergies, and other healthcare-related information provided by you or your authorized representative.

Such information is collected and used solely for the purpose of facilitating and coordinating the healthcare, wellness, medical tourism, and related support services you request. This may include:

• Coordinating appointments, consultations, treatments, and medical procedures.
• Facilitating communication with hospitals, clinics, physicians, laboratories, healthcare providers, insurance companies, and other authorized service partners.
• Reviewing medical information to assist in identifying appropriate healthcare providers, treatment options, or wellness programs.
• Arranging healthcare-related travel, accommodation, transportation, caregiver services, and other support services connected to your medical or wellness journey.
• Providing customer support and responding to inquiries related to your healthcare services.

HealthFlight treats medical information as confidential and will only share such information with relevant healthcare providers, service partners, or other authorized parties when necessary to provide the services you request, comply with legal obligations, or with your consent where required by applicable law.

4 Security

HealthFlight is committed to protecting the security and confidentiality of your personal information. We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, misuse, or destruction.

Our security measures include, but are not limited to:

SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption to help protect information transmitted between your browser and our servers.

Content Delivery Network (CDN) Protection: We utilize Content Delivery Network (CDN) services to enhance website performance, reliability, and security, including protection against certain malicious traffic and distributed denial-of-service (DDoS) attacks.

Malware Detection and Protection: We employ security tools and monitoring systems designed to detect, prevent, and respond to malware, malicious code, unauthorized access attempts, and other cybersecurity threats.

Access Controls: Access to personal information is restricted to authorized personnel, contractors, and service providers who require such access to perform their duties and who are subject to confidentiality obligations.

Secure Hosting Environment: Our website and related systems are hosted in secure environments with appropriate technical and physical safeguards.

Regular Monitoring and Maintenance: We periodically review and update our security measures to address evolving security risks and industry best practices.

5 Data Sharing

HealthFlight may share personal information, medical information, and supporting documentation with healthcare providers, hospitals, clinics, laboratories, insurance companies, accommodation providers, transportation providers, caregivers, concierge service partners, visa and immigration service providers, government authorities, and other trusted third-party service providers when reasonably necessary to facilitate, coordinate, and deliver the services requested by you.

Such sharing may be required for purposes including:

• Scheduling medical appointments, consultations, treatments, and wellness services.
• Obtaining medical opinions, treatment plans, cost estimates, or healthcare-related services.
• Arranging accommodation, transportation, airport transfers, caregiver support, and concierge services.
• Processing visa-related applications, travel documentation, and administrative requirements.
• Facilitating insurance verification, claims support, billing, payment processing, or refunds.
• Complying with applicable legal, regulatory, healthcare, immigration, or governmental requirements.

HealthFlight shares only the information reasonably necessary for the specific purpose involved and takes reasonable steps to ensure that third parties receiving such information handle it in accordance with applicable privacy and confidentiality requirements.

6 Contact Us

If you have questions about this Privacy Policy, please contact us at: